Privacy
What we hold, and what we never see.
Last updated 14 September 2026.
Your survey never leaves your phone
Photographs, notes, findings, vessel details, sea-trial figures and the finished report are written to storage on the device that took them. They are not uploaded, not backed up to us, and not readable by us. Your sign-in gives access to the app; it does not give us your surveys.
A report or a working file leaves the device only when you send it — by mail, message, or into Files. At that point it goes where you send it, not to us.
The practical consequence is worth stating plainly: if you lose the device and have not exported your work, we cannot recover it, because we never had it.
The one exception
Signing in
Freeboard contacts our server only to sign you in. The first time, you enter your email address and the access code we sent you, then choose a password; after that, your email and password. With them the app sends a random identifier generated on first launch and a word describing the kind of device (“iPhone”, “iPad”).
Your password is stored only as a one-way hash: we cannot read it. On the device, Face ID can reopen the app without typing it again; Face ID data stays with your device and never reaches us.
That identifier is created by the app and means nothing outside it. It is not your device’s serial number, not an advertising identifier, and not anything that follows you between apps. Its only job is to count how many devices a licence is running on.
In reply the app receives a short-lived signed token and the letterhead belonging to that licence, so your name and logo can head the report.
What our records contain
When you request access, we keep what you write in the form — your name and email address, and where provided your company, telephone, the vessels you survey and your message — so we can reply and issue a licence.
When a licence is issued, we hold the details needed to identify the holder, sign them in and print their letterhead: an email address, the password hash, and — where provided — a name, company, professional credentials, address, telephone, website, tax number and logo.
Alongside it we keep, for each activated device, that random identifier, the device description, and the dates of first and most recent activation. Nothing else.
These records live on Cloudflare infrastructure. We do not sell them, share them, or use them for advertising, and there is no analytics or tracking of any kind in the app.
Your rights
Write to info@jtnmarine.com and we will tell you what we hold about you, correct it, or delete it. Deleting a licence record ends the licence and the sign-in that goes with it; surveys and reports already on your device remain yours.
There is nothing to ask us for regarding your surveys themselves — those are on your device, and you can delete them there.
Children
Freeboard is a tool for working marine surveyors. It is not directed at children and we do not knowingly hold information about them.
Changes
If this policy changes, the date at the top of this page changes with it. Material changes affecting licence holders will also be sent to the address on the licence.